SHIPPING POLICY – OXXA
At OXXA, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.
1. Order Processing Time
All orders are processed within 3–5 business days.
Please note:
- Orders are not processed on weekends or holidays
- During high-demand periods, processing times may be slightly extended
2. Shipping Time
Once your order has been shipped, delivery typically takes 8–14 business days, depending on your location.
Shipping times are estimates and may vary due to external factors.
3. Worldwide Shipping
We offer worldwide shipping to most countries.
If your location is not supported, we will contact you after your order is placed.
4. Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Please allow a few days for tracking information to update in the system.
5. Shipping Delays
Delays may occur due to factors beyond our control, including:
- Customs clearance
- Carrier delays
- Weather conditions
- High shipping volume
OXXA is not responsible for delays caused by these external factors.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
- We are not responsible for lost or undelivered packages
- Additional fees may apply for reshipping
7. Lost or Stolen Packages
If your package is marked as delivered but not received:
- Please contact your local carrier first
- Then contact us for further assistance
We are not responsible for lost or stolen packages after delivery confirmation.
8. Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or taxes.
These charges are the responsibility of the customer.
9. Contact Us
If you have any questions regarding shipping, please contact us:
- Email: contact@oxxa.store
- Phone / WhatsApp: +1 (406) 434-1655
- Address: 1001 S Main St, Suite 600, Kalispell, MT 59901, USA